IT Enabled Services (ITES) cover the entire spectrum of operations that helps in improving organizations efficiency. At PVR America BPO / ITES, we combine the best of technology and workforce to address both voice and non-voice based along with back office requirements of organizations across the globe.

Our focus is to be a global business company that delivers differentiated services in its chosen vertical markets and understands the customer's requirements in order to design accurate solutions that help our clients increase their productivity. With this objective, we offer a varied portfolio of IT Enabled Services that deal with solutions including Customer Lifecycle, Back office Lifecycle Management, Process & Outsourcing to a wide range of industries.

ITES involves customized business process re-engineering which simply means taking over a client’s challenge and turning it into a profitable opportunity. This goes through a rigorous process of structuring and infrastructure change to ensure the client’s process is running perfectly. ITES takes all voice based - inbound and outbound call-center services as well as non-voice customer support service and back-office requirements to make sure the client’s work is handled with utmost priority and their challenges solved.

IT Enabled Services include multiple verticals such as Legal, Recruitment, HR Support, Banking, Finance, Insurance and Manufacturing businesses in data as well as the voice space. Some of the processes involved in ITES include:

Customer Help Desk
Technical Help Desk
Data Processing
Technical Help Desk
Telephonic Surveys
Telemarketing & Sales
Order Tracking
Transcription Services
The telephonic surveys are categorized under CATI (Computer Aided Telephony Interview). This means the callers are requested to give some information which is then recorded for survey and feedback purposes.